Job Junior Customer Success Manager, Sydney

Job Title: Junior Customer Success Manager (2 roles available)
Location: Bondi Beach

We are looking for 2 Junior Customer Success Managers, based in Sydney. These roles are ideal for individuals early in their careers who are highly organised, people-focused, and eager to grow in a fast-paced, mission-driven environment. You will be the first point of contact for new and existing users, ensuring a smooth onboarding experience and ongoing value from the product.

Responsibilities

• Guide new users through a structured onboarding process, including welcome calls and tailored follow-ups.
• Monitor early usage, resolve blockers, and maintain regular engagement.
• Build strong relationships via email, calls, and messaging, flagging at-risk accounts when necessary.
• Coordinate product updates and feature announcements to keep users informed.
• Collaborate with Support, Product, and Operations teams to capture feedback and improve internal processes.

Qualifications

• 1–2 years in a client-facing or coordination role (e.g. admin, customer support, account assistant).
• Excellent written and verbal communication skills.
• Strong organisational skills with high attention to detail.
• Proficiency with tools such as Google Suite, Slack, and CRMs (preferably HubSpot).
• Bonus: Experience in healthcare, SaaS, or early-stage start-ups.

Benefits

• Work with an experienced team in AI, healthcare, and strategy.
• Opportunities to progress into Operations, Product, or Strategy roles.
• Inclusive and supportive work environment committed to diversity.

If you’re ready to make an impact and grow your career in a dynamic, purpose-led team, we’d love to hear from you—apply today!