Job System & Support Administrator, Sydney

Are you passionate about using your tech skills to make a meaningful impact? Join a purpose-driven organisation where your work supports communities and drives positive change.

We're a well-established not-for-profit dedicated to [insert cause/mission if known], and we're on the lookout for a Systems & Support Administrator to join our close-knit IT team. This is a fantastic opportunity for someone with a broad technical background who thrives in a supportive, collaborative environment.

The Role:

As the Systems & Support Administrator, you'll play a key role in ensuring our internal systems and users are supported and secure. You'll be the go-to person for day-to-day support, while also taking ownership of systems administration tasks across our Windows environment.

This is a varied role covering Level 1 through Level 3 responsibilities, ideal for someone who enjoys both hands-on support and backend systems work.

Your Responsibilities:

• Provide end-to-end IT support to staff (L1-L3), troubleshooting hardware, software, and network issues.
  
• Administer and maintain Windows-based systems and services.
  
• Manage Active Directory, including user provisioning, group policy, and security permissions.
  
• Support and manage devices using Microsoft Intune.
  
• Monitor and respond to security alerts via Microsoft Sentinel.
  
• Work closely with the broader team to support ongoing IT projects and improvements.
  
• Maintain documentation and contribute to process improvement initiatives.
  

What We're Looking For:

• Proven experience in a Systems or IT Support role, ideally across L1-L3.
  
• Strong skills in:
  
  
  • Windows Server and Desktop environments
    
  • Active Directory administration
    
  • Microsoft Intune (device and policy management)
    
  • Microsoft Sentinel (basic security alert monitoring/response)
    
• A proactive mindset and willingness to take ownership of tasks.
  
• Excellent communication and problem-solving skills.
  
• A genuine passion for helping others and being part of a mission-led organisation.
  

What We Offer:

• A meaningful role with a values-driven organisation.
  
• Supportive team culture and flexible work arrangements.