Job Onsite Support Engineer - 9 Month FTC, Sydney

Job Description

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The primary purpose of the Onsite Support Engineer role is to ensure the smooth and efficient operation of all office-based technology by providing responsive, hands-on technical support to employees. This includes resolving hardware, software, and connectivity issues, supporting audio-visual systems in meeting spaces, and performing setup and configuration of IT equipment for new employee onboarding. The role also contributes to preventative maintenance, documentation, and collaboration with IT teams to uphold a high standard of service within the office environment.

• Deliver prompt and professional onsite IT support to minimise disruption to staff.
• Troubleshoot and resolve hardware, software, and connectivity issues across office devices.
• Maintain and support AV systems in meeting rooms, including conferencing equipment.
• Assist with system checks following outages to ensure safe and full functionality.
• Set up and configure IT equipment for new starters to ensure a smooth onboarding experience.
• Perform routine maintenance and health checks on office and AV equipment.
• Collaborate with IT teams to resolve complex issues and support tech improvements.
• Keep accurate records of support activities and equipment setups.
• Provide after-hours support for critical incidents or scheduled maintenance.
• Educate staff on best practices for using office technology and promote self-service.