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Description
The goal of Amazon Logistics Last Mile Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.
The Value Added Services (VAS) team is part of our last mile organization responsible for designing, launching and managing a suite of services and vendors that enable our last mile delivery partners. The Senior Program Manager will be a single threaded leader who is responsible for defining the scope of the services, launching new products and features and overseeing vendor relationships on products that simplify the Delivery Partner experience. You will collaborate with stakeholders across the organisation (program, product & tech) and own the results with leadership, responsible for delivering adoption and customer satisfaction of our Value Added Services. You will develop and oversee mechanisms to evaluate program health, ensure the products are fit for purpose through direct engagement with the customer.
We are open to hiring candidates to work out of one of the following locations:
Melbourne, VIC, AUS | Sydney, NSW, AUS
Key job responsibilities
A successful Program Manager will be an effective General Business Manager, excel in written and verbal communication, strong analytical framework that can use data to see around corners. This person will be comfortable in a highly ambiguous, fast-paced and ever-changing environment and willing to roll-up their sleeves to dive deep and effectively partner with internal and external teams.
About the team
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we work with a network of partners to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, we support our Delivery Station teams to ensure that millions of packages reach their final destination as efficiently as possible.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content.../accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
