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About AC3
At AC3, we don’t just make technology work we make it real. As Australia’s leading secure multi-cloud solutions provider, we help over 700 enterprise clients (including more than half of the NSW State Government) translate technical potential into practical outcomes. From cloud infrastructure to cybersecurity and beyond, we build future-ready environments with heart. Our Sydney team is growing, and this is your chance to be part of something bigger.
The Opportunity
The Digital Workplace function aligns technology, employees and business processes to improve operational efficiency.
You will be responsible for representing AC3, providing an exceptional customer experience, and support the request, acquisition, deployment, maintenance, utilization, and disposal of End User Compute devices managed by AC3.
About the Role
- Perform onsite support (as needed) and remote support for end user devices and applications using remote management tools
- Management and deployment of SOE images for user devices via SCCM/Intune
- Application packaging and deployment via SCCM/Intune
- Desktop and Mobile Device Management using SCCM/Intune
- Maintaining end user compute related Group Policy Objects within AC3 supported environments
- Performing end user compute related patch management and relevant reporting activities
- Troubleshooting and resolving email related issues, Office365 / Exchange
- Liaising with and escalating to internal teams relating to server or platform related problems
- Identify and record all AC3 managed end user computing devices, assets and associated user/device allocations within the organisation.
- Identify and record all AC3 managed end user computing devices, assets and associated user/device allocations within the organisation.
Qualifications, Skills & Experience
- Relevant Qualifications in IT
- 2+ years' experience in a similar End User Computing role
- 4+ years' experience in supporting end user devices with the ability to effectively and confidently communicate with senior management and executives
- Deep understanding of support best practices, incl. identifying the true root cause and going the extra mile when required. Proven experience managing multiple tasks in a busy environment and working under stress in emergencies
- Demonstrated commitment to customer-service, continuous improvement and ethical business practices
- Experience working in technical environments with strong proven working knowledge of Windows Operating Systems, M365 Suite, Exchange Online, AV management, Windows desktop products, Mobile Device Management, MECM, Microsoft Intune and associated products
Why AC3?
- Career Growth - Develop a clear pathway to grow into CloudOps, Cyber Security, or Systems Engineering.
- Projects That Matter - Work onsite with major enterprise clients solving real problems, not just tickets.
- People-First Culture - We’re values-led, community-driven, and seriously fun to work with.
- Real Impact - You’ll be the face of AC3 to the customer. You’re not just another cog you’re the connection.
We’d love for you to experience the AC3 way
- Work Wise - As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.
- Work Humble - As a team, we bring our authentic selves to the world of tech. It’s our down-to-earth, humble nature that makes us unique and easy to work with.
- Work Honest - We’re here to do an honest day’s work, individually and as a team. We’re constantly looking for opportunities to take the initiative and implement practical solutions.
If you're ready to step into a role where you can make real impact and be backed by a people-first culture click APPLY now.
Note: All AC3 roles require candidates to successfully complete a National Police Check.
