Description of the job
Job Description
We’re looking for a second Quality Assurance Officer to join our Clinical Governance team and help set new standards in virtual healthcare. You’ll play a key role in ensuring our practitioners deliver care that’s safe, ethical, and fully compliant with NSQHS, prescribing laws, and telehealth privacy standards.
You’ll work closely with clinical data, AI-assisted tools, and cross-functional teams to run regular audits, surface insights, and support improvements to our quality systems. This is a great opportunity for someone with a strong background in healthcare quality or compliance to shape the future of virtual care in Australia.
What you’ll be doing
- Run monthly and quarterly audits of clinical activities — including prescribing, documentation, credentialing, and patient consent.
- Monitor practitioner conduct and flag potential issues using AI filters and Patient Management System (PMS) alerts.
- Maintain accurate records of audits, follow-ups, and resolutions.
- Identify recurring issues and escalate risks to senior leaders and the Clinical Governance team.
- Support investigation and improvement projects related to adverse events, privacy breaches, or patient complaints.
- Collaborate with Clinical Ops and Product teams to embed QA insights into workflows and tools.
- Contribute to the development of QA systems — including checklists, dashboards, and benchmarks.
- Assist with internal and external reporting, including compliance dashboards and management summaries.
- Stay on top of privacy, prescribing, and telehealth regulations to keep Montu ahead of the curve.