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HPG works on a preferred partnership basis with reputable Aged Care facilities nationwide. Seeking a General Manager appointment within Aged Care? Get in touch with one of our specialist consultants today.
Position Overview
The General Manager of Operations plays a pivotal role in providing strategic leadership and direction for the effective and compassionate management of in-home aged care services. This position involves overseeing staff, ensuring client-centered care, maintaining compliance with regulations, and nurturing a positive and supportive atmosphere for both clients and staff members.
Responsibilities
Operations Management:
- Supervise the daily operations of in-home aged care services.
- Develop and implement operational policies, procedures, and protocols to enhance client satisfaction while complying with government guidelines.
- Ensure the highest standards of care for clients, promoting their safety, independence, and dignity.
- Collaborate with healthcare professionals and care teams to create tailored care plans.
Staff Leadership and Development:
- Recruit, train, and mentor staff members to cultivate a skilled and motivated workforce.
- Promote a positive workplace culture that encourages teamwork, professional growth, and employee satisfaction.
Regulatory Compliance:
- Stay informed about aged care regulations and accreditation standards to ensure full compliance.
- Lead preparations for audits and assessments.
Quality Assurance:
- Monitor and assess the quality of care and services provided, implementing continuous improvement strategies.
- Collect and analyse data to identify areas for enhancement and best practices.
Financial Management:
- Collaborate with the executive team to develop and manage the budget, ensuring effective resource allocation for financial sustainability.
- Manage costs while upholding the quality of care and services.
Client and Carer Communication:
- Foster open and transparent communication channels with clients and their families.
- Address concerns, feedback, and inquiries with compassion and in a timely manner.
Preferred Qualifications
- Degree in Healthcare Administration, Business Management, or a related field.
- Demonstrated leadership experience in managing aged care facilities or healthcare organizations.
- In-depth knowledge of aged care regulations, compliance, and accreditation standards.
- Strong interpersonal, communication, and conflict resolution skills.
- An empathetic and compassionate approach to resident care and staff management.
- Solid financial acumen and experience in budget management.
Benefits
- Competitive salary and benefits package.
- A collaborative and supportive work environment.
