Job Manager, Advanced Analytics - Loyalty Tribe, Sydney

Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.

Velocity is all about smart, simple, and speedy rewards. As part of our vibrant team, you’ll help deliver unforgettable value to millions of Australians — all while enjoying the perks of working for one of the country’s most loved travel brands.

Reporting into the Head of Customer Analytics, the Manager, Advanced Analytics will lead a high-performing team of 3 focused on the design, measurement, and optimisation of Velocity’s loyalty ecosystem. You’ll play a central role in ensuring that travel, redemption, and status propositions are supported by deep analytics and meaningful member insights.

In addition, you will:

• Deliver analytics to support the evolution of loyalty travel products – across data, eligibility, and member experience dimensions.

• Lead analysis of redemption behaviour, breakage, and margin to optimise product design and commercial outcomes.

• Partner with Loyalty Product teams to define and develop Customer Lifetime Value (CLV) models and applications.

• Develop member journey insights and performance frameworks to improve the effectiveness of loyalty and status programs.

• Manage a multidisciplinary analytics team focused on commercial modelling, customer insights, and loyalty performance.

• Translate complex data into clear, actionable insights that inform product decisions and program evolution.

You’ll be great in this role if you:

• Have 8–10 years of experience in analytics, loyalty, or travel-related domains with a strong understanding of customer lifecycle dynamics.

• Bring 3+ years leading analytics teams, with experience in loyalty program analytics or commercial travel data.

• Understand how loyalty products and the travel journey fit together – across data, systems, eligibility, and member experience.

• Have experience in breakage and redemption analytics, loyalty profitability modelling, and CLV approaches.

• May have experience in financial reporting or cost analysis – particularly in modelling program liability, margin, or breakage.

• Are able to bring both commercial rigour and member-centric thinking to loyalty product development and analytics.

• Success in coaching and developing analytical talent and contributing in cross-functional teams

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Generous bonus structure on achieving OKR’s

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)

• Flexible working arrangements (including work hours and work from home)

• Discounts on travel insurance, car hire, accommodation and experiences worldwide

• Discounted Virgin Australia Lounge membership

• Hospitality, retail, technology, beauty services and wellness discounts

• Wellness support, including the Converge digital wellbeing platform

• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial

• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family. 

Ready to apply? We’re ready to hear from you. Apply now.