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Cataloxy Sydney...Jobs in SydneyCompany jobs Safety culture llc (Surry Hills)Senior Customer Success Manager - Enterprise (Manufacturing)

Job Senior Customer Success Manager - Enterprise (Manufacturing), Sydney

ID: 1119602   2

Senior Customer Success Manager - Enterprise (Manufacturing), Sydney

Salary range: negotiable

Summary information

Position: Senior Customer Success Manager - Enterprise (Manufacturing)
Published: 02/20/2025. Valid until: 08/18/2025
Job type: full time
Gender: any
  Job from partner
 

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Description of the job

SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give front-line workers a voice and leaders the visibility to make smart decisions to improve safety, quality, and efficiency.
An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts in the Manufacturing industry. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
The ideal candidate will have direct work experience in Manufacturing or a strong track record of managing Enterprise customers in these industries. How you will spend your time:

    • Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions
    • Understand customers’ business objectives, challenges, and industry-specific needs to drive success
    • Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
    • Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
    • Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
    • Advocate for customers internally, influencing product development based on industry trends and customer feedback
    • Contribute to the development of industry-specific playbooks, collateral, and case studies
    About you:
      • 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization
      • 3+ years of industry experience in Manufacturing or managing Enterprise customers in those industries
      • Strong ability to build executive relationships and drive business value for Enterprise customers
      • A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
      • Persuasion and presentation skills, with the ability to communicate up and down an organisation
      • Ability to actively listen, understand customer pain points and take action
      • Thrives in a fast-paced, dynamic environment

      More than a job:
        • Equity with high growth potential, and a competitive salary
        • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
        • Access to professional and personal training and development opportunities
        • Hackathons, Workshops, Lunch & Learns
        • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

        About the company Safety culture llc

        Digitize & improve elements of your operations. Give your teams the knowledge, tools & confidence to work safely & meet higher standards. Go to the company's page»


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