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Description
National Manager, Student Services and Graduations
Sydney campus
Full-time opportunity, Continuing contract
- Drive excellence in student services and graduations across a national university network.
- Join the University supporting its students and staff to achieve their career goals.
- $142,145 pa (level 9) + 14.25% superannuation
About the university
The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.
About the office
Student Administration at the University of Notre Dame offers expert support in student services, compliance, and academic administration.
The National Manager Student Services & Graduations reports to the Director Student Administration and is responsible for managing and delivering a high standard of complex student administration across a broad range of domains including examinations, student record management, international student compliance and graduation and related academic administration.
About the role
The National Manager, Student Services and Graduation will take a collaborative, student-focused approach and work closely with colleagues across Student Administration and the University. They will support services and graduations that reflect the University's values and are both student- and community-oriented.
The role ensures effective service delivery to Academic Divisions, the Office of the Vice Chancellor, and senior leaders, while supporting the Director in fostering a culture of continuous improvement and high service standards. The position reports to the Director, Student Administration.
Key Responsibilities- Lead and manage staff within Student Services and Graduations, overseeing operations such as student records, examinations, graduations, and international compliance.
- Maintain integrated student service delivery across the student lifecycle, including communication and frontline services.
- Ensure accurate academic administration and regulatory compliance, particularly related to graduation and international student records (ESOS Act).
- Enhance the student experience by driving continuous service improvements and incorporating feedback, while ensuring graduation ceremonies maintain academic standards and integrity.
- Develop efficient systems for managing student academic records, including grades, enrolments, transcripts, and certifications.
- Collaborate with Student Administration leaders to ensure consistent service delivery across all campuses, while building team capability to meet current needs and adapt to future demands.
- Oversee risk management, compliance, and quality assurance, ensuring policies are effectively implemented and service standards are regularly monitored and reported to meet University KPIs.
- Postgraduate qualification and extensive relevant experience, or extensive management experience and proven management expertise or an equivalent combination of relevant experience and/or education/training.
- Proven experience managing complex student administration teams across diverse domains, including domestic and international areas, with strong skills in issue identification and resolution.
- Experienced in managing large-scale, multi-stakeholder student-centric events and leading teams effectively.
- Experienced in working methodically and following established guidelines and procedures.
- Demonstrated detailed understanding of the strategic priorities of Student Administration, including student services, systems, compliance, and their impact on both internal and external client service.
- Proficient in stakeholder management, with proven ability to develop and implement measures to monitor service requirements, including user feedback systems to meet key performance indicators.
- Able to work collaboratively across organisational boundaries, building effective relationships internally and externally through clear and strong communication.
- Coordinate and direct teams within complex organisational frameworks.
- Manage issues and deliver complex reports with technical components under tight deadlines.
- Supportive of the Objects of Notre Dame as a Catholic University.
Benefits
- Multiple public transport options on your door stop.
- Generous training and development opportunities.
- Discounted study at the University.
How to apply
Please apply online with a resume and cover letter outlining your suitability for the role.
Applications closing date: 15 August 2025
For further information on how to apply, please visit: How to apply | Notre Dame
Applicants are expected to have current and valid work rights in Australia.
Aboriginal and Torres Strait Islander people are encouraged to apply.
The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.
Contact us
Please direct your queries regarding this role to Marcia Rodrigues, [email protected]
Unsolicited contact from recruitment agencies will not be entertained.
