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About AC3
At AC3, we don’t just make technology work we make it real. As Australia’s leading secure multi-cloud solutions provider, we help over 700 enterprise clients (including more than half of the NSW State Government) translate technical potential into practical outcomes. From cloud infrastructure to cybersecurity and beyond, we build future-ready environments with heart. Our Sydney team is growing, and this is your chance to be part of something bigger.
The Opportunity
Are you an experienced Level 2 Helpdesk or Desktop Support Engineer ready to deepen your capabilities in end-user computing and device lifecycle management? This is your next step. Based onsite with our enterprise clients across Sydney, you’ll represent the AC3 brand, solve complex IT challenges, and help shape the future of digital workspaces.
What You’ll Be Doing
- Deliver exceptional onsite technical support focused on digital workplace and end-user computing environments.
- Troubleshoot and resolve hardware, OS, application, and connectivity issues across desktops, laptops, mobile devices, and peripherals.
- Manage device deployment, imaging, patching, and lifecycle through tools like Intune, SCCM, and Autopilot.
- Collaborate with internal teams and clients to align tech delivery with operational needs and business goals.
- Contribute to project rollouts and technology upgrades with minimal disruption to users.
- Drive service excellence by documenting processes and mentoring junior techs.
- 2-3+ years in a Level 1-2 IT support or desktop engineering role, ideally in a customer-facing environment.
- Proficiency in Windows 10/11, Office 365, Active Directory, Intune, SCCM, and common device management tools.
- Working knowledge of macOS, iOS/Android, VPNs, and remote support platforms.
- A proactive mindset with strong troubleshooting and customer service skills.
- Excellent communication, time management, and an ability to adapt in fast-paced enterprise environments.
- Relevant industry certifications (Microsoft, CompTIA, ITIL) are a bonus.
- $65-68,000 + Super + Bonus p/a
- Career Growth - Develop a clear pathway to grow into CloudOps, Cyber Security, or Systems Engineering.
- Projects That Matter - Work onsite with major enterprise clients solving real problems, not just tickets.
- People-First Culture - We’re values-led, community-driven, and seriously fun to work with.
- Real Impact - You’ll be the face of AC3 to the customer. You’re not just another cog you’re the connection.
- Work Wise - As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.
- Work Humble - As a team, we bring our authentic selves to the world of tech. It’s our down-to-earth, humble nature that makes us unique and easy to work with.
- Work Honest - We’re here to do an honest day’s work, individually and as a team. We’re constantly looking for opportunities to take the initiative and implement practical solutions.
If you're ready to step into a role where you can make real impact and be backed by a people-first culture click APPLY now.
Note: All AC3 roles require candidates to successfully complete a National Police Check.
