Australian Communications Consumer Action Network

Your consumer voice on phones and internet, Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. Australian Communications Consumer Action Network

Non-governmental organization

The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. ACCAN focuses on goods and services encompassed by the converged areas of telecommunications, broadcasting, the internet and online services, including both current and emerging technologies.

We aim to empower consumers to make good choices about products and services. As a peak body, ACCAN will represent the views of its broad and diverse membership base to policy makers, government and industry to get a better outcome for all communications consumers.

Australia’s peak communications consumer body, ACCAN, has expressed deep concern over new Telecommunications Industry Ombudsman (TIO) data, which reveals a sharp increase in consumer complaints and a troubling rise in unresolved cases late in late 2024.
Between October and December 2024, complaints to the TIO surged by 13% compared to the previous quarter, with mobile services complaints alone jumping by 23. 2%. The data also highlights that complaints about no phone or internet service increased by 44. 1%, and complaints about intermittent service or dropouts rose by 21. 1%.