Job from partnerJob Description
MISSION :
As we expand our Debt Collection capabilities across Australia and New Zealand, we are building a high-performance team to deliver commercial recovery outcomes supported by world-class risk data and underwriting expertise. The B2B Debt Collector plays a critical role in Coface’s collections offering in ANZ. You will get the opportunity to manage a portfolio of domestic receivables, delivering strong recovery outcomes for our clients.
MAIN RESPONSIBILITIES:
Commercial Debt Recovery
- Manage a portfolio of B2B debt collection cases across ANZ
- Drive recovery through negotiation, structured follow-ups, and escalation strategies
- Engage with debtors to secure payment, negotiate settlements, and agree payment plans
- Assess debtor financial position and recommend appropriate recovery pathways
- Work with internal and external partners (legal firms, global Coface network) for escalations
- Maintain accurate case tracking and ensure maximum recovery rates
Client Advisory & Relationship Management
- Act as a trusted advisor to clients
- Provide regular updates on recovery strategies, progress, and expected outcomes
- Participate in some client meetings, reviews, and strategic discussions
Dispute Resolution & Negotiation
- Manage commercial disputes (billing, contractual, service delivery)
- Liaise with both creditor and debtor stakeholders to resolve disputes commercially
- Apply strong negotiation skills to balance speed of recovery vs value maximisation
- Communicate clearly with all stakeholders on risks, options, and recommended actions
Risk, Compliance & Governance
- Ensure compliance with Australian and New Zealand debt collection regulations
- Adhere to Coface global compliance standards (KYC, fraud awareness, data protection)
- Identify early warning signals of insolvency or financial distress
- Prepare documentation and support legal escalation where necessary
- Maintain high-quality, audit-ready case notes and reporting
