Job Care Administration Lead. Remote, Sydney

Care Admin Lead

Do you thrive on building efficient systems, leading a small team, and making a real impact behind the scenes? This newly created Care Admin Lead role puts you at the heart of a national program, helping streamline operations and improve outcomes for clients.

We’re partnering with a leading not-for-profit home care provider that delivers essential services to older Australians in regional areas. With the aged care sector shifting rapidly and competition increasing, this organisation is focused on ensuring clients and families clearly see the value of their care and choose to trust them on their journey.

Why join?

• Fully remote – work from home anywhere in Australia

• 6 month fix contract then perm working full time hours each week

• $40.04 ph + super whilst on fixed term

• $79,117 + super + NFP salary packaging once perm

• Be part of a purpose-driven, compassionate organisation making real impact

• Equipment provided, with opportunities to attend community activities/events
  
  

About the Role

As the Care Admin Lead, you’ll manage the admin side of referrals, currently handling ~5,000 per month, and guide a small team of three. You’ll take ownership of processes, identify opportunities for automation, and work closely with other teams to test, implement, and embed efficiency improvements.

This is a hands-on, problem-solving role - perfect for someone who enjoys thinking outside the box, managing systems, and rolling out practical solutions that make a real difference.

Key Responsibilities

• Lead a small admin team, coaching and supporting day-to-day operations

• Manage the intake, triage, and distribution of client referrals across the business

• Analyse current processes and identify automation opportunities within existing systems (MS Suite, Outlook, Teams)

• Prepare and deliver training sessions to your team

• Act as a key liaison across multiple teams, helping to roll out changes and test new processes

• Participate in user testing and system improvements to enhance operational efficiency

Challenges You’ll Tackle

• Working with multiple legacy systems and identifying automation solutions using MS tools

• Triaging large volumes of referrals while maintaining accuracy and efficiency

• Designing and implementing process improvements across teams and silos

What Success Looks Like

As this is a new role, success isn’t about immediate results - it’s about:

• Creating processes and automation that increase efficiency

• Improving referral management and admin operations across the business

• Building a confident, well-trained team ready to support new systems

• Establishing strong cross-team relationships and communication

About You

You’re the type of person who:

• Has experience in admin and operations, ideally in a high-volume environment

• Has led a small team and driven performance improvements

• Can demonstrate examples of improving efficiency in previous roles

• Is confident engaging stakeholders and working across silos

• Has basic Excel skills and comfort with systems (Trax, Genesis, MS Suite, Outlook, Teams; HubSpot a plus)

• Thrives on solving problems and introducing smart, practical solutions

Why You’ll Love Working Here

• Opportunity to define and shape a new role with real impact

• Lead a team and make tangible improvements to client processes

• Work in a supportive, collaborative NFP environment

• Competitive salary and benefits

Interviews will take place over the next fortnight, with immediate starts available.

If you’re ready to combine your admin skills, compassion and community impact, we’d love to hear from you.

Apply today and help shape the future of aged care in Tasmania.