Job from partnerDescription of the job
Job Summary
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation, and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audio-visual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute, and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
The ServiceNow Developer reports into the Sr. Director, Service Engineering & collaborates with the existing ServiceNow team, UMG IT Service Owners, ServiceNow Architect, Analysts, and external vendors to build code and engineer solutions to meet delivery of ServiceNow projects / work items. Development efforts will include (but are not limited to) custom portal pages, modules, API and software integrations, customized web pages, User interface policies, scripts, etc.
Job Functions
- Analyse business requirements to configure / develop / enable capabilities using the ServiceNow platform
- Lead and participate in the development and configuration of various areas including, but not limited to Service Portal, Service Catalog items, Incident, Problem, Change, Knowledge, Configuration Management (CMDB), HRSD, ITOM Discovery & Visibility, ITAM and Reporting / Performance Analytics Design
- Lead and participate in the development / configuration of workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies
- Formulate functional testing approach, test cases and document them
- Support User Acceptance Tests and deploy code into Production in defined releases
- Participate / conduct code walkthroughs with other team members, develop coding standards.
- Support ServiceNow version upgrades
- Offer technical solutions to address complex requirements.
- Evaluate alternate solutions, identify the best option, and implement the solution
- Analyse, troubleshoot, and fix identified ServiceNow system issues
- Provide on-call support when ServiceNow Production issues occur
- Reviewing code work for accuracy and functionality.
Job Requirements
Skills/Abilities:
- Ability to learn and adapt to new technologies applicable to the ServiceNow platform
- Ability to understand complex business needs and adapt appropriately
- Ability to collaborate with senior-level management
- Ability to lead/influence others effectively
- Strong & Effective communication and presentation skills
Experience:
- 6+ years of experience working with ITSM solutions in an enterprise environment
- 6+ years of ServiceNow development / implementation / integration / administrative experience
- 6+ years of experience working in team of developer(s)
- Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.)
- Experience working with databases (MySQL, Oracle, SQL Server, etc.)
- Experience integrating internal and external (SaaS based) systems / applications like Zoom, Box, OKTA, Active Directory, Workday is a plus
- Experience providing training on using SNOW tool capabilities and ITIL processes
Education:
- A Bachelor’s degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis
- Service Now Administrator Certifications, Certified ServiceNow Implementation Specialist, ITIL foundations is a plus
Universal Music Group is an Equal Opportunity Employer.
Diversity & Inclusion
At Universal Music we are committed to fostering diversity and inclusivity as an equal opportunity employer. We encourage applicants from all backgrounds to apply for our roles regardless of their gender, race, ethnicity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. We also encourage people from all cultural backgrounds to apply, including First Nations people. It is through our diversity and inclusivity that we bring together different perspectives, enhancing our creative and evolving workplace. Music is Universal.
Disclaimer
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.
